Customer Service

Has customer service gone the way of the dodo? I went shopping at the big mall on Saturday with my sister and my 2 children. It seemed that almost every worker we encountered had no customer service skills? Or at least, they couldn't seem to work fast to save their lives. My son has no patience for sitting still and hence, at the checkout counters he gets upset if we sit there too long. Of course, we manage to get the slowest moving checkers. Don't they realize that I don't enjoy the sound of my child having a tantrum and that the quickest way to get him out of the store is for the checker to hurry up? Maybe they enjoy hearing the screams of a small child, but I sure don't.